Privacy policy

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  • Privacy policy

Chiso Co., Ltd. (hereinafter, the "Company") handles the personal information of customers in compliance
with laws and regulations concerning the protection of personal information and in accordance with the policy set out below.

Definition of Personal Information

Information concerning an individual that can be used to identify such specific individual such as a name, address, telephone number, email address, or purchase history and and will thereby enable the identification of the specific individual. Different pieces of information (occupation, etc.), which collected together can lead to the identification of a particular person, also constitute personal data.

Collection of Personal Information

The Company may collect information about you either in-store or through the Company's website (hereinafter, the "Site"), as described below. You may access the Site anonymously as usually you are not required to enter or disclose any information about yourself to view the Site. However, when registering as a member, purchasing products, making inquiries or writing product reviews, you will be asked to enter information about yourself such as your name, address, telephone number, email address, the account ID and password you use to log into the Site, your credit card number, bank account, and other payment details, and your kimono dimensions and family crest, and the Company will collect the personal information described above. For details of the purposes of use of such personal information, please refer to the "Purposes of Use of Personal Information" section. For details on management of personal information, please refer to the "Management of Personal Information" section.

Purposes of Use of Personal Information

The Company will use your personal information for the following purposes:

  • • To dispatch products you ordered, deal with any returns, issue invoices and make refunds.
  • • To check the details of your order including the delivery method and to deal with your inquiries.
  • • To tell you about sales campaigns and our other products and services.
  • • To save your login information to make it easier for you to log in as a member next time.
  • • To use as otherwise required for operation of the Site.

Management of Personal Information

The Company will manage your personal information within the framework described below.
Access to your personal information will be on a strict need-to-know basis and the Company will thoroughly manage any data containing your personal information. The Company may, however, share some of your personal information with outside contractors where absolutely necessary for the delivery of its products and services. In this case, the Company will manage contractors to ensure that they handle your personal information in an appropriate manner.
The Company will delete your personal information as and when it is no longer required.

Disclosure of Personal Information

The Company will not disclose your personal information to any third parties without first obtaining your consent. However, this does not apply in the following cases.
When disclosure is requested by a government agency, court of law, prosecutor, the police, a bar association, consumer center, or other authority with relevant powers.
When disclosure is required in accordance with laws and regulations.
When the rights, property or services of the Company need to be protected or defended due to behavior in violation of laws, regulations or the Company's terms of use / precautions and the Company cannot obtain your consent .
Please note that the disclosure of your personal information to couriers or other necessary contractors for the delivery of your products or other transactions with you does not constitute provision to third parties.


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Changes to this Privacy Policy

When deemed reasonably necessary, the Company may change all or any part of this Privacy Policy without first obtaining your approval. In the event of a change to this Privacy Policy, the Company will give you prior notice on this Site, clearly specifying the details of the change and the effective date of the change.